Returns & Exchanges

At 475 High Performance Building Supply, we want to ensure you have the right materials for your high-performance project. If you are not completely satisfied with your purchase, you may return unused and unopened items within 30 days of delivery.

1

Request Authorization

Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and confirm that your items are eligible for return.

2

Pack Your Items

Securely package the unused materials in their original packaging, ensuring the RMA number is clearly marked on the outside of the shipping box.

3

Ship the Return

Send the package to our designated warehouse facility using a trackable shipping method; please note that return shipping costs are the responsibility of the customer.

4

Inspection and Refund

Once our team inspects the returned goods for damage and completeness, we will issue a refund to your original payment method, minus any applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing